Key Performance Indicators

What is a Key Performance Indicator?

A key performance indicator (KPI) is a type of performance measure used to evaluate the success of the organization. KPIs can be high-level and look at the overall performance of an organization, or they can be narrowed down into particular activities or objectives.

KPI Reports

NSCN KPIs

KPIs provide NSCN with a way to measure our success and our progress towards achieving our goals and/or initiatives and ultimately our purpose of delivering excellence. NSCN has nine KPIs that help us deliver on our three strategic objectives of transparent, effective and accountable regulation. As you will see below, each indicator has a purpose outlining the reason for the measure and the corresponding target that we aim to achieve. These KPIs are reported quarterly on our KPI Dashboard and reflect the current status of each indicator to the target we strive to achieve; green if we meet the target, yellow if we are slightly off our target, or red if we are significantly off our target. The KPI status may change from quarter to quarter. As NSCN continues to evolve as an organization, our key performance indicators may also change as NSCN continues to grow and uphold our mandate of protecting the public.

Indicator 1

Standards of Good Regulation (SGR) practices are used to review/evaluate every NSCN initiative

Target: 100%

Purpose

Standards for Good Regulation (SGR) ensure NSCN follows the principles established by the Professional Standards Authority (PSA). PSA-SGR were adapted for use when NSCN was created and we continue to adapt the SGR practices to evaluate new policy, procedures and regulatory documents against relevant PSA-SGR is developed.

Indicator 2

Strategic projects and initiatives follow NSCN Project Management Processes

Target: 100%

Purpose

To ensure effectiveness and efficiencies, projects and initiatives follow a project management process to ensure on time, on budget and the effective and efficient use of resources.

Indicator 3

Average calendar days to approve and process a registration request for:

NS Graduate
Canadian Free Trade Agreement (CFTA)
Internationally Educated Nurse (IEN)

Target:

5 days NS Grad
10 days CFTA
30 days IEN

Purpose

To ensure nurses registrations are processed as quickly as possible once all required information is received to move nurses into practice as safe and quickly as possible.

Indicator 4

Projects/initiatives are assessed through the NSCN Risk Management Framework

Target: 100%

Purpose

To ensure all projects have been appropriately assessed for risk and mitigation plans are identified.

Indicator 5

Response time to Live-Chat inquiries

Target: 24 hours

Purpose

To ensure accurate information is provided to the public, registrants, and other stakeholders in a timely manner.

Indicator 6

NSCN is committed to continuous education in Diversity & Inclusion through the NSCN Road Map

Target: Progress to plan

Purpose

To enable a culture of diversity, inclusion, and cultural sensitivity throughout all operational work at NSCN.

Indicator 7

Average days for receipt of complaint to be acknowledged

Target: 2 business days

Purpose

As part of our accountability to the public to report not just our decisions, but the rationale for our decisions, regulatory decisions are provided and communicated in a timely manner.

All complaints are reviewed immediately to ensure urgent issues are addressed immediately and complainants are communicated with in a timely manner.

Indicator 8

Average days to submit decision to Complainant and Respondent once the Committee renders decision

Target: 5 business days

Purpose

Once a committee has formally rendered its decision in writing, it is communicated in a timely, accountable , and transparent manner to both complainant and respondent.

Indicator 9

Monthly financial reviews demonstrate responsible stewardship of its financial resources

Target: Progress to plan

Purpose

The College’s strategic plan, (the activities or programs it plans to undertake) has been costed and resources have been allocated accordingly to achieve its statutory objectives and regulatory mandate.

KPI Documents

View these KPIs in PDF format.