As an organization that has paved a new way forward for regulation in Nova Scotia, being innovative and creative is part of our DNA. We welcome you to learn more about our organization, our culture and our work environment.
Working with Us
The public trusts us to regulate the nursing profession in the public’s interest and we trust our staff to carry out our mandate of public protection. As an organization built on trust, we offer a supportive, professional and collaborative workplace for you to learn and lead.
We are proud of our innovative thinking, along with our commitment to operating in a way that maintain the integrity of the organization and helps to ensure we are being accountable, transparent, agile and relational in everything that we do.
Working with our Team
Our team consists of dedicated staff with backgrounds in law, nursing, business, public relations, information technology, policy development, leadership, finance and customer service. Our team enjoys fostering a respectful environment where every voice is heard.
Working in our Office
Our innovative office space is modeled after the Leadership in Energy and Environmental Design Gold Certification Standards that supports the health and well-being of those working in the building. Our office includes bright spaces, high-efficient heating, an abundance of natural light, LED lighting, accessible transportation including an on-site bike storage room and electric vehicle charging station, and a free gym for staff. We believe that when our staff feel their best, they do their best and our office space supports this attitude.
Current Position Available: IT Support Specialist
About NSCN
The Nova Scotia College of Nursing (NSCN) is the safeguard that ensures the public that all nurses in Nova Scotia have the education and skills they need to care for people safely, competently, ethically, and compassionately. The public trusts us to regulate the nursing profession in the public’s interest and our staff are empowered to ensure public protection is our top priority. As an organization built on trust, we offer a supportive, professional and collaborative workplace for you to learn and lead.
As part of the NSCN team, you will contribute to our purpose of leading to inspire excellence to uphold public confidence. Excellence is at the core of all we do. Together, we will support our nurses to provide safe, competent and compassionate care in the communities we live and work. Our commitment to diversity and inclusion ensures we inspire excellence both publicly and within our organization. We are looking for an individual who will settle for nothing less than excellence in their role.
Job Summary Reporting to the IT Lead, the IT Support Specialist will provide in-office technical expertise to the overall operations, applications and internal workstation equipment. This role will provide support through the maintenance of existing applications and implementation of new technology solutions. The IT Support Specialist, in collaboration with the IT team, will be the first point of contact for support in the use of networks, portals, website maintenance and the NSCN intranet. The successful incumbent will actively contribute to the Strategy and Operations team in meeting the NSCN vision, mission, values and strategic objectives.
Key Responsibilities:
- Contribute to the IT service area to ensure that information technology is current, integrated across the organization, supports user needs and is fully utilized
- Support end-users in day-to-day IT tasks, including troubleshooting of Microsoft Office, workstations, laptops printers, test devices and other office IT equipment
- Implement evolving system enhancements without major disruptions to operations
- Proactively deal with technical aspects of the information technology network
- Provide exceptional application and technical support for all end users
- Participate in problem resolution in a multiplatform environment, propose changes that will increase service availability
- Understand the complexities of CRM software implementation and supporting business process improvement projects
About You:
You have exceptional customer service skills and are able to maintain a professional, solution-focused approach at all times. You have experience researching and utilizing best practice and techniques in the administration of technology assets. You are experienced in providing support for the technology in place, including but not limited to:
- Microsoft SQL server administration, configuration and documentation
- Microsoft Active Directory and Microsoft 365 services
- Microsoft server operating systems and Windows network services
- Sophos security solutions
- Fortinet security solutions
- Microsoft Access databases
- Microsoft SharePoint
- Datto Backup and recovery solutions
- CRM solutions
Education & Experience:
- Post-secondary degree or diploma in an Information Technology related discipline.
- Minimum 3-5 years of IT experience in a similar position
- Microsoft Certified Professional certification considered an asset.
If you are interested in exploring this opportunity, we invite you to apply with your cover letter and resume via email to: hr@nscn.ca.
Only those applicants chosen for an interview will be contacted.
The Nova Scotia College of Nursing (NSCN) is committed to creating a diverse environment. Qualified individuals from underrepresented groups who would contribute to the diversification and shared vision of our organization are encouraged to apply. NSCN is proud to be an equal opportunity employer that is representative of the communities we support. If you require accommodations during the recruitment process, please contact Human Resources at hr@nscn.ca.