Customer Service Commitment

Customer Service Commitment

At NSCN, we take our vision of regulatory excellence to heart. We believe that providing our stakeholders with exceptional customer service enhances the work we do together to deliver on our mandate of protecting the public. When you engage with NSCN and members of our team, you can expect that we will:

  • Be knowledgeable, fair, respectful and unbiased
  • Strive to continuously identify and pursue ways to deliver our programs and services
  • Respond to your inquiries according to our established standards
  • Learn from the feedback you share with us to enhance the work we do

These principles are upheld and demonstrated by our CEO and every member of our team.

Customer Experience Improvements

At NSCN, we are committed to the growth and ongoing enhancement of the work we do on behalf of Nova Scotians. We strive to better understand the needs of our stakeholders and provide excellent customer service. You can help us achieve this by sharing feedback on your experience.

From August 3 to October 31, 2022, we invite you to participate in a quick survey. You can complete the survey anonymously here. All feedback will be compiled to help develop a future customer service training plan for NSCN staff.

Thank you in advance for your feedback and for using our services.