To submit a complaint, complete and submit a Complaint Form or a written document along with supporting documentation.
To minimize any delays in the process, we recommend that you complete our Complaint Forms rather than submit a written document in order to ensure that you submit all the necessary information we require to process your complaint. If you submit a written document, please ensure that you read and understand the Submitting a Complaint: Information Sheet located on pages 5 and 6 of the Complaint Form prior to submitting a complaint in this manner.
Click here if you require more information on preparing your complaint.
Submitting a Complaint on Behalf of Someone Else
If you are a member of the public making a complaint about the care provided to another person such as a family member or loved one, you need to also submit the Authorization to Submit Complaint Form along with your complaint. Click here for more information about how to make a complaint on behalf of someone else.
How to Submit a Complaint
You can send your completed form or written document and supporting documentation to us by email, fax or mail. It should be addressed to: Professional Conduct Services – NSCN.
Email: conduct@nscn.ca
Fax: 902.377.5188
Mail:
Nova Scotia College of Nursing
Professional Conduct Services – Intake
300-120 Western Parkway, Bedford, NS B4B 0V2
We will contact you within 7 business days to confirm that we have received your complaint. If you have any questions, reach out to us at conduct@nscn.ca.
As an organization, we uphold public trust by being accountable and transparent. One of the ways we do this is by sharing a general overview of our conduct processes in a way that everyone can understand. Due to the nature of this work however, these processes can be complex and there are ultimately a number of factors that determine the best course of action to promote the public interest. The material presented in this website is general information only, and is not legal advice. If there is any inconsistency between this information and the Nursing Act, regulations and bylaws, the legislation prevails. As a result, it is best to contact a member of our team, your legal counsel or a union representative to ensure you fully understand the information presented on our website and within the Nursing Act, regulations, and bylaws.